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Shipping Costs
We try our best and work hard every day to bring you the lowest
possible shipping cost.
The shipping cost for most items is based on the item's size, weight,
shipping method and delivery address. We calculate the estimated shipping
cost with our lowest-price shipping method and assume all items in your
cart are going to one address. If you select a different shipping method
or multiple addresses, your actual shipping cost may be higher. You will
see an item's estimated shipping cost when you checkout. You will see
your actual shipping cost during checkout.
International Shipping cost
Shipping to a Different Address
If your order is shipping to an address other than the billing address
on your credit card, you need to confirm it by email. And, we will not
response for any loss shipping a UNCONFIRMED address. This helps prevent
fraudulent use of your credit card. For PayPal users, please confirm your
shipping address or add addtional confirmed shipping address. To list
the alternate address with your credit card company, just call the 800
number on the back of your card and ask the agent to add the address to
the notes on your account. Listing the address before you place an order
helps us process your order more quickly.
My Item Is Missing
You need the tracking number in order to track your items. And,
you have to have the item number and your shipping address for requesting
the tracking number. If you still have questions about items missing from
your order, please contact us and one of our knowledgeable Customer Service
Associates will be happy to help you.
My Order Didn't Arrive
Orders shipped through our Priority and Express shipping options can be
tracked on our shipping carriers' Web sites. If you wish to track an order,
go to Track Shippment. We're sorry, but
orders shipped by the international option cannot be tracked door to door.
If you still have questions about an order that has not arrived, please
contact us and one of our knowledgeable Customer Service Associates will
be happy to help you.
An Item Is Damaged or Defective
We are committed to your total shopping satisfaction. If an item you receive
from nwite.com is defective, please read our store
policy before emailing us.
How to Change or Cancel an Order?
You can cancel an order anytime during Checkout by clicking "Cancel."
You can also cancel an order after you've completed it, provided that
we have not already finished processing the order for shipment. You need
to email us ahead within 24 hours. Or, you won't able to refund your shipping
and handling fee once we process the shippment.
If you need to change an existing order, you can either cancel the order
and place a new one, or you can place a new order for the items that you
did not include in the first order.
*We will do our best to act on your request to cancel orders after you
have placed them. However, we fill orders quickly and may have processed
your order for shipping. If we are unable to cancel your order before
it has been processed, be assured that you can return any unwanted items
to us with UNOPENED original packaging after you receive them. However,
the shipping and handling fee can't be refunded.
How do I return my product? or What is the
warranty period?
If you would like to view our returns policy or warranty, click
on Returns Policy
We do have Gift Service
We have gift service on some of our products If
you would like to view our gift service, click on Gift
Service.
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